Frequently Asked Questions
What is the minimum order quantity (MOQ) and is it negotiable?
Each product page lists its MOQ. A trial lot (for example 1 pallet) is possible for most products for a first order; unit price drops once a regular program is agreed.
Which Incoterms do you sell under?
EXW, FOB, CFR, CIF and DAP. Most buyers ask for FOB Mersin/Izmir or CIF destination port; freight is shown as a separate line in the offer.
Do you send samples?
Yes. 500 g to 1 kg samples for food and small samples for textiles and stone are prepared free of charge; courier cost is on the buyer or deducted from the first order.
What are the payment terms?
For new buyers 30% advance, balance against a copy of the bill of lading after loading. Letter of credit or open account is considered for regular buyers.
Which documents come with a shipment?
Commercial invoice, packing list, bill of lading, certificate of origin and, per product, phytosanitary, health certificate and lab report. EUR.1 / A.TR are prepared separately where required.
What is the lead time?
14 to 40 days depending on the product; we reserve stock by contract for seasonal goods. Sea transit is 4 to 25 days depending on the destination port.